Financial remuneration data products
Co-designing and prioritising future-focused concepts for product roadmap
How?: Engaging FIRG members (Financial Institutions Remuneration Group) to understand their priorities and internal decision-making.
Project summary
Problem:
The Financial Institutions Remuneration Group (FIRG) offers remuneration and benefits data for the financial sector.
Post-COVID, FIRG’s data collection and delivery structure no longer align with the faster evolving markets, like digital.
Process:
Engaged HR and remuneration professionals through user research, co-design, and concept testing at the annual conference. As well as the committee.
Outcomes:
Understanding member’s priorities and decision-making. Service design opportunities to improve product delivery.
Future-focused data solutions concepts for the FIRG job matching matrices product.
My role:
Human Centred Design consultant working in house.
Member engagement: HCD process, recruitment of participants, co-design facilitation, interviews.
Ideation: concept boards, prioritisation workshops during annual member conference. Engagement with Committee.
Final deliverables: discovery and ideation reports
I spent three months in-house as an embedded consultant, running the project independently while working closely with the team.
This hands-on approach helped me understand their data remuneration products and get input for key decisions along the way.
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Methodology / Deliverables
- Interviews and workshops
- Co-design and concepts
- Problem definition and value proposition - Discovery and ideation reports.
- Personas and journey maps -
Project details
The Financial Institutions Remuneration Group (FIRG)
2024
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